Attractive compensation
We offer competitive salaries and attractive working conditions, supported by processes and systems that prioritize the well-being and safety of all employees.
Your base salary
The base pay compensation range varies based on factors like work experience, the specific process (Chat/Domestic Voice/International Voice), and the candidate’s pin code.
A schedule that promotes a healthy work-life balance
The Customer Service position offers flexible scheduling to meet customer needs. A standard contract typically involves 40 hours per week. Depending on the role’s location, there are options for both office-based and remote work.
Operating on a 24/7 model, our scheduled shifts commence every hour, round the clock, catering to both day and night requirements. These shifts start at different times, including 1 AM, 3 AM, 9 PM, 11 PM, etc., accommodating Customer Service Associates, whether they work on-site or remotely. Furthermore, we offer part-time roles to accommodate family commitments, social engagements, and/or ongoing education.
Furthermore, we offer paid time off, comprising 15 days of annual leave, 12 sick leave days, and 12 casual leave days. Additionally, there’s an extra five days of optional leave, providing flexibility for festival time off based on your preferences. Although you may need to work on public holidays if they coincide with your shift, your annual leave entitlement includes allowances for such holidays, enabling you to choose alternative days off.
Maternity and paternity leave are offered based on your tenure with us. Moreover, unpaid leave options are available for those in need.
Employee Benefits and Perks
Health insurance choices to safeguard your health and financial stability: health coverage benefits of up to INR 5 Lacs, Life Assurance, Critical Illness Insurance, and Employee Accident Insurance.
Learning and development: Kickstart your contract with 4-6 weeks of initial training, followed by 6 weeks of on-the-job mentoring to empower you in delivering exceptional service to our customers. Plus, dive into a plethora of online courses and learning opportunities to further hone your skills.
Streamline your life with these helpful programs: For example, our Employee Assistance Program provides confidential support, guidance, and resources for navigating both work and personal challenges, available to you and your eligible dependent family members. Moreover, Teleconsultation medicine offers practical support through an online platform. Additionally, Rethink is tailored to aid families with children facing autism and other developmental disabilities, empowering them to cultivate the necessary skills for success.
Additional Perks: Indulge in a Meal Card valued at INR 1100 per month, an internet allowance of INR 1250 per month (exclusively for work-from-home associates), a night shift allowance of INR 150 per shift, overtime pay as per business requirements, and a desktop computer provided by Amazon (for work-from-home associates).
Access exclusive shopping discounts with these perks: Upon joining, you’ll unlock a microsite that empowers you to save on various purchases, whether it’s dining out (or dining in!), planning vacations, or exploring a myriad of other exciting employee benefits.
Opportunities for Advancing Your Career
At Amazon, you’ll excel in a top-tier work environment and undergo extensive training. We place a premium on our employees’ growth from the outset, providing paid on-the-job training. This enables you to join us without any prior customer service experience. Moreover, you’ll have the chance to access cross-training opportunities to further enrich your skills and credentials.
With many leaders starting their careers as Customer Service Associates, Amazon provides ample opportunities for internal progression. Depending on your performance, you could mentor new Associates as they begin their Amazon journey, advance to become a Subject Matter Expert, and move up to roles like Resolution Specialist, Team Manager, Group Manager, and beyond, as you consistently exceed performance expectations.